I’m not an expert, I’m a generalist in all things software.
I’m a unicorn that can develop full stack in multiple languages, design a secure, accessible system with an excellent user experience and create the CI/CD pipeline to build and deploy it.
Or I can do none of those things and build a team which will do it for you.
My name is Doug McDonald, I’m the User Experience Capability lead at BMT. I live in Wiltshire, UK with my wife Kim and our daughter Phoebe. I enjoy developing software and my passion is designing user interfaces.
I’m lucky enough to be able to combine my coding expertise with my design skills and lead a talented team at BMT where we design digital services for complex user needs in an enterprise environment.
I studied Computer Science at University of Wales Aberystwyth (UWA) and from there took a position at Somerfield where I spent time working as desktop support and then technical support for their electronic point of sale (EPOS) system learning SQL from books.
In the project support department I worked the implementation of the IBM Artemis7, helping capture requirements and building an online help system to guide users on the new tool. I then worked on a large Enterprise Architecture project mapping the departmental functions.
I moved to National Milk Records where I supported a nationwide milk testing system working closely with a dedicated team of DBA’s. During this role I developed two web systems, one for microbiolical healthcheck result storage and one for presentation of farmers test data which are both in use today. I also studied for and achieved the Microsoft Technology Specialist (MCTS) qualification in .NET Web Application development.
I moved to BMT as a C#.NET web developer and when the department was seven strong and worked on several key internal systems. After we successfully delivered our first major external project I found a new passion for improving the way work was done, being promoted to Senior Software Development in the process.
I've worked on huge variety of innovative projects, including introducing portable tablets to superseded traditional paper based processes; Using unmanned air systems to survey hazardous scenes to improve emergency services responses or introducing modern web application approaches to cyber security planning operations.
A new role
In late 2019 I took on the User Experience (UX) capability lead role on BMT, where I am currently working on defining new tools and techniques in the way we design digital services, how we measure our success for our customers and influence the future of our company.